A plan change doesn’t go through properly and a customer gets charged twice. Support picks up the complaint. Finance fixes it by hand.
With a few hundred customers, you can fix these one at a time. With millions, even a tiny error rate means thousands of unhappy customers every month. Every renewal is another chance for it to happen.
Recurring billing is charging customers automatically, on a schedule.
Recurring billing software charges customers for subscriptions, usage-based plans or prepaid balances, in advance or in arrears, and handles trials, plan changes, credits, refunds and renewals without anyone having to touch them.
OpenByte runs recurring billing alongside payments, support and customer data, so every charge is checked against the whole customer before it goes out.
Customers change their minds mid-month. Your billing should keep up.
When someone upgrades on the 14th, pauses for a month and then asks for a refund, someone usually ends up doing the maths in a spreadsheet. If they get it wrong, either the customer is overcharged or you lose money.
OpenByte works out part-month charges, pauses, credits and refunds automatically, so every change is billed correctly without anyone having to touch it.
Your pricing should change when the market does, not when engineering has time.
New plans, trials, discounts and new countries often mean custom code, currency and tax work, and a release date weeks away. OpenByte handles every billing model, currency and local tax rule out of the box.
You set up a new plan or a new market once, and it works everywhere. Read more about usage-based billing.
A renewal isn’t revenue until the payment goes through.
Every month, subscribers who want to stay are lost because a payment didn’t go through. OpenByte sends each payment to the processor most likely to accept it, retries at the right moment and updates expired cards automatically.
When a payment still fails, OpenByte works out why and picks the best time and route for the next try. Read more about dunning management.
Most billing complaints start with “I don’t recognise this charge.”
OpenByte produces clear bills that show exactly what someone paid for and why, so fewer customers need to ask. When they do ask, support sees the same bill and can answer in seconds.
Fewer billing complaints also mean fewer chargebacks.
What is recurring billing?
What does recurring billing software do?
How does recurring billing handle upgrades, pauses and refunds?
Can we bill in different currencies and countries?
How is recurring billing different from recurring payments?
How does pricing work?
