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Pricing

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Subscription Billing

Every subscriber billed correctly, every time.

Trials, upgrades, pauses, credits, refunds and renewals, in every currency, all handled automatically for millions of subscribers. No manual fixes, surprise charges or angry emails.

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See how it works ↓

Any plan, any market

Subscriptions, usage-based or prepaid, in any currency, with local tax built in. Launch new pricing or new countries without building anything new.

Right first time

Every charge is checked before it goes out, so customers aren’t overcharged and you don’t miss revenue.

Fewer billing complaints

Clear, accurate bills mean fewer “why was I charged?” emails and fewer chargebacks.

Quietly underpinning some of the world’s largest D2C businesses

Every billing mistake turns into someone else's problem

A plan change doesn't go through properly and a customer gets charged twice. Support picks up the complaint. Finance fixes it by hand. If nobody catches it in time, the customer's bank reverses the payment and you pay a fee on top.

With a few hundred customers, you can fix these one at a time. With millions, even a tiny error rate means thousands of unhappy customers every month, and a team that spends its days cleaning up after the billing system.

Dean StevensHead of Payments ComplianceTotal Security

Launch new pricing and new markets without a development project

Your pricing should change when the market does, not when engineering has time.

New plans, trials, discounts and new countries often mean custom code, currency and tax work, and a release date weeks away. So ideas get shelved, or they launch with workarounds that break later.

OpenByte handles every billing model, currency and local tax rule out of the box. You set up a new plan or a new market once, and it works everywhere.

Handle mid-month changes without manual fixes

Customers change their minds mid-month. Your billing should keep up.

When someone upgrades on the 14th, pauses for a month and then asks for a refund, someone usually ends up doing the maths in a spreadsheet. If they get it wrong, either the customer is overcharged or you lose money.

OpenByte works out part-month charges, pauses, credits and refunds automatically, so every change is billed correctly without anyone having to touch it. Letting customers pause instead of cancel also keeps them from leaving for good.

Catch mistakes before they reach your customers

The cheapest billing error to fix is the one that never goes out.

Most billing systems charge whatever they’re told to. If a plan change didn’t sync or a discount was applied twice, the customer finds out before you do.

OpenByte checks every charge against the customer’s plan, history and payments before it’s sent, so errors are stopped before anyone is charged, instead of being refunded afterwards.

Unify your event handling and state transitions in one place to eliminate the synchronisation lag that causes billing disputes, customer friction, and unexpected subscription drop-offs.

Give customers bills they actually understand

Most billing complaints start with "I don't recognise this charge."

Confusing bills lead to support tickets, and tickets that aren't answered quickly lead to chargebacks. Each one costs you time, fees and often the customer.

OpenByte produces clear bills that show exactly what someone paid for and why, so fewer customers need to ask. When they do ask, support sees the same bill and can answer in seconds.

Frequently asked questions

What billing models does OpenByte support?

Can OpenByte replace our current billing system?

How does OpenByte reduce billing disputes?

Does it work with our payment processor?

Can we bill in different currencies and countries?

See how leading D2C brands take the pain out of billing

We'll show you how some of the biggest direct-to-consumer brands use OpenByte to launch new pricing faster, bill millions of subscribers accurately and cut billing complaints. You'll see real examples, not slides.

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“

OpenByte transformed our support organisation. Agents resolve issues in minutes, not cycles. With full billing and payment context in every ticket, we’ve reduced churn and cut our OpEx materially.

Aaron Edwards

Systems & Technical Support Manager, Total Security

See how leading D2C brands take the pain out of billing

Book a walkthrough ->

See pricing ->

“

OpenByte transformed our support organisation. Agents resolve issues in minutes, not cycles. With full billing and payment context in every ticket, we’ve reduced churn and cut our OpEx materially.

Aaron Edwards

Systems & Technical Support Manager, Total Security

See how leading D2C brands take the pain out of billing

Book a walkthrough ->

See pricing ->

“

OpenByte transformed our support organisation. Agents resolve issues in minutes, not cycles. With full billing and payment context in every ticket, we’ve reduced churn and cut our OpEx materially.