A card expires. A bank declines a renewal. A processor has a bad afternoon.
The subscriber didn’t choose to leave, but they’re gone anyway, often noticing only when they lose access. With millions of subscribers, even a small drop in successful payments adds up to millions in lost revenue each year.
Dunning is how you recover payments that fail.
In subscription billing, dunning means retrying failed payments and prompting customers to fix them. Most systems retry on a fixed schedule, with the same processor at the same time of day, whatever the reason for the decline.
OpenByte’s dunning management looks at what went wrong first, so each retry has a real chance of working.
Retrying a declined card at the wrong time just gets it declined again.
OpenByte looks at why each payment failed, then picks the best time and route for the next try, based on card type, country, amount and what’s worked before.
Expired or replaced cards are updated automatically too. See what a better authorization rate is worth to your business.
Too many failed attempts can get you penalised by the card networks.
OpenByte knows when to stop retrying and ask the customer to update their card instead.
A loyal subscriber who simply has a new card keeps their access, instead of finding out only when it is cut off.
A loyal four-year subscriber and a brand-new sign-up shouldn’t be treated alike.
A normal payment system sees only a card and an amount. OpenByte holds billing, payment history and where every subscriber came from, so each payment decision is based on the full picture.
Good customers get through more often, and risky ones get extra checks.
When your only processor has a bad day, so does your revenue.
If a processor goes down, starts declining more than usual or changes its terms, brands tied to one provider have nowhere to go.
OpenByte works with several processors at once. If one struggles, payments move to another automatically, and adding or switching a processor is a quick setup change. Read more about payment gateway failover.
What is dunning management?
What is dunning software?
What's the difference between dunning and payment retries?
How does dunning reduce involuntary churn?
Does OpenByte's dunning work with our current processors?
How does pricing work?
